FAQ
Frequently asked questions
Didn’t find the answer to your question? Don’t hesitate to contact us.
1. Is it necessary to make a reservation in advance?
Yes. Order rafting at least a day or a few days in advance via the order form via this website, e-mail or call us saying that when you would like to come to rafting, how many of you will be, etc. You can make a reservation through this website late at night, confirmation will be sent to you immediately by e-mail. In this way, you will help us ensure a smooth day and adherence to orders at the set time. In the end, however, we have enough boats and equipment, so if you happen to decide to order on the day, feel free to call us. There is always a place for you too.
2. Where exactly can you find us in the Červený Kláštor?
Address : RAFTING DUNAJEC; Červený Kláštor 30. GPS coordinates: 49.39449, 20.41238.
(N.B. there is only one bridge in the centre/middle of Červený Kláštor, you cannot miss it). In any case, when you are on your way do not hesitate to call us, so it will be easier and faster for you to find us. In addition, you find pictures of our seat on this website. To sum up, it is REALLY necessary to call on +421 944 447 798 when you drive to us.
3. Where can I park my park?
You can park your car directly with us. We provide free parking only for clients who have chosen the 10km rafting route, exclusively for the duration of the rafting and the return time after the rafting. The average duration of the rafting and the return time is 4 hours in total. If this time is exceeded, a parking fee is charged based on the occupancy of our parking lot and the instructions of the operator. After returning, it is necessary to park your vehicles. Parking address: RAFTING DUNAJEC, Červený Kláštor 30. When choosing the 17km or 25km rafting route, a parking fee of €5/car is automatically charged upon arrival.
4. How long does the rafting trip last?
There are several factors that influence a length of raft sailing. These include, in particular, the river level and behaviour of passengers in the boat. However, the rafting trip usually takes an hour and a half (10 km trip from Červený Kláštor to Lesnica).
5. What do I have to weat or take with me?
While doing rafting your feet get wet. It all depends on the weather. When it is sunny, we will recommend you to wear a short sleeve T-shirt, shorts and sandals, crocs, slides or flip flops. Of course, when it is really hot you can also wear a swimsuit. In case, the weather changes you can take with you a sweater or jacket. To ensure all your clothes and belongings stay dry, you will get a waterproof bag or plastic barrel before the start. This equipment is included in the price. When the weather is rainy and windy, please take with you a raincoat or waterproof jacket and suitable footwear. As already mentioned above, you can take your mobile phone, camera, wallet or other personal articles with you. You will put all these objects in the plastic barrel or waterproof bag, so that there is no way to get your belongings wet.
6. Will our clotheas and shoes stay dry? Is there too much water in the boat?
The boat will be completely under water. JUST KIDDING! Of course, it will NOT! You will not get wet, only in a situation of higher river level when the waves are larger than normal. In summary, do not worry. There is usually very small amount of water at the bottom of the boat. For that reason, it is really recommended to wear suitable shoes (check question No. 5).
7. What is the best way to get back from the port?
It should be noted that the rafting company in the Pieniny National Park provides ONLY the RAFTING SERVICES, i.e. sailing the river. You have to choose a mode of transport to get back to Červený Kláštor. This is your responsibility not ours. There are several options:
– You can go on foot, it takes approximately 2 hours. This is a nice 10 kilometers walk along the river, the path is mostly flat with 2 small elevations. Not a big deal even for families with kids.
– You can borrow bikes and use the same track as pedestrians (it is a bike-pedestrian path), this is the tourists’ most favorite option. Bicycles for adults and kids are available as well as carriages for the littlest ones.
– You can go by bus that operates between the port Lesnica and the start point Červený Kláštor and leaves about every 60 minutes or you can go by microbus which leaves when it is full.
Please note that the bus parking lot and bicycle rental companies are about 800 metres distant from the port (they are located next to the restaurant called Chata Pieniny, Lesnica 147). You have to go on foot to get there.
And what are the prices?
– your feet are for free J so this is the most economically advantageous option,
– bike rental (for about 2 hours) costs 7€ per person (carriage rental costs 3 euro),
– travelling by microbus costs 5 euro per person*
*The above mentioned prices are approximate and they may vary according to provider.
8. Do I have to have experience? How physically demanding is the sailing?
No, you do not need any prior experience. The river is neither demanding nor dangerous to sail, so that the rafting trip is suitable for non-swimmers or kids, as well. All passengers wear life jackets and helmets. Last but not least, our instructor keeps an eye on you during the whole trip and he always explains you everything more or less important.
9. Do I need to know how to swim? Is rafting with children safe?
As already mentioned above (check question No. 8), the rafting trip on the Dunajec river is safe for everybody. The river is mostly calm so that the boat stays stable on its surface. Finally, the instructor’s main task is providing a uniform and high level of protection of all passengers in all circumstances.
10. Can I jump into water and swim?
This is not a good idea for security reasons. There are often a lot of wooden and plastic rafts sailing the river especially during July and August and so you can easily be injured. Of course, there is always the chance you will make a deal with the instructor who considers the current situation and conditions of a particular stretch. In any case, it is necessary to mention that you take full responsibility of your health after leaving the boat during the trip.
11. How can I pay?
Payment is made in cash before the trip at our location: Červený Kláštor 30. Please bring with you your ID or passport because you need to fill the form before renting the boat or bikes. To bring one ID/passport is enough. Usually, it is fine if the leader of your group has his/her personal document.